Landlines are ever-so-slowly going the best way of the dodo, however a number of holdouts stay. Nearly 43 % of U.S. households nonetheless pay for phone service over copper wire, in line with the U.S. Middle for Illness Management Nationwide Well being Info Survey’s most up-to-date findings. The identical goes for the practically 200 million corporations with enterprise telephone numbers within the U.S.
That places texting addicts in a fairly awkward place, however Zipwhip is providing an answer to bridge the hole. The Seattle startup, which was cofounded by John Lauer, John Larson, and Anthony Riemma in 2007, lets folks with smartphones ship messages to landlines, VoIP, and toll-free numbers hassle-free, as they might to cell handsets. Now, with over 100 enterprises, 10,000 direct clients, and greater than 30,000 companies tapping its text-to-landline platform, the corporate is gearing up for its subsequent stage of development.
Zipwhip as we speak introduced it has raised $51.5 million in a Sequence D spherical led by Goldman Sachs’ Non-public Capital Investing group, with participation from present traders — together with OpenView, Microsoft’s M12, and Voyager Capital. This follows a $22.5 million Sequence C funding spherical in September 2017 and a $14 million Sequence B in 2016 and brings the agency’s whole raised to $92.5 million.
The contemporary capital shall be used to propel Zipwhip towards its purpose of “text-enabling” each group in North America, mentioned Lauer — who serves as CEO — mainly by investing in product growth and “considerably” rising the engineering and management groups. The corporate has already laid a stable basis: Zipwhip’s three.three million text-enabled telephone numbers noticed message quantity improve by 262 %, which drove three-year income development of 818 % and allowed it to develop its workforce to 260 folks.
In November, Deloitte named Zipwhip the 137th fastest-growing expertise firm in North America. That places it forward of opponents like TextUs and simply behind giants like Salesforce’s LiveMessage.
“Zipwhip is the definition of a 10-year in a single day success. During the last decade, we’ve grown, developed, then grown some extra as we carve out our place because the definitive chief of texting for enterprise,” Lauer mentioned. “This funding permits us to proceed to evolve and develop our product suite, attain new clients in new industries, and educate the nation — and the world — in regards to the energy of texting.”
Zipwhip’s eponymous cloud-based product works by intercepting, in a way, a fraction of the greater than 150 million textual content messages despatched to landlines within the U.S. day by day. They’re funneled right into a Slack-like switchboard on the internet, desktop, iOS, and Android that comprises editable fields for names, electronic mail addresses, dwelling addresses, and notes. Zipwhip’s shoppers, working both in groups or individually, can learn and reply to messages inline, or arrange issues like message signatures and automated replies.
Within the coming months, Zipwhip plans to introduce new “enterprise-grade” software program and API capabilities and to pursue partnerships with third-party providers, along with its present integrations with Zappier, Zoho, HubSpot, Microsoft Dynamics 365, Bullhorn, Veolicty, and others.
Final 12 months noticed the rollout of Zipwhip 2.zero, which launched options like message templates, scheduled texts, and group textual content, together with dialog filters, MMS, and an emoji keyboard. In September, Zipwhip launched wealthy communication providers (RCS) help, which lets customers share their location, view typing indicators, obtain learn receipts, make funds, reply to inline prompt buttons inside native texting apps, and extra.
“Zipwhip sits on the highly effective intersection of an enormous addressable market, [with] a confirmed historical past in trade innovation and an agile SaaS-based strategy that may enable the corporate to develop and evolve for the foreseeable future,” mentioned Hillel Moerman, head of Goldman Sachs’ Non-public Capital Investing group. “The product, group, and company imaginative and prescient behind Zipwhip place the corporate to proceed its profitable trajectory. We stay up for working with Zipwhip’s management group as they meet the rising demand for a greater method for companies and shoppers to speak.”
Service begins at $35 per 30 days for fundamental texting. Zipwhip’s enterprise tier, which provides limitless landline, VoIP, and toll-free texting, plus group testing, scheduled messages, and auto-reply, jumps as much as $100 per 30 days. For bigger organizations, there’s an Enterprise plan with volume-based pricing.
“Zipwhip might have created the enterprise texting trade, however we haven’t stopped there. We plan to stay on the forefront of innovation as trendy communication wants evolve,” Lauer mentioned. “The straightforward reality is that individuals wish to textual content. Zipwhip’s continued development … [will] reaffirm this demand and inspire our group to ship the following era of business-to-consumer communication.”
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